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Software Support Specialist (Direct Hire)

Keywords / Skills : SQL Server, MySQL, VMware

4 - 8 years
Posted: 2018-06-15

Philippines (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/ Computers - Software
Other Information Technology
30000 - 40000 PHP
Posted On
15th Jun 2018
Job Description
  • Tier-2 support
  • Analyze software problems reported by customers and provide solutions if possible
  • Identify and reproducible software bugs and submit bug fix requests to our software development team
  • Provide email, live chat, phone and on-site support to customers
  • Deliver high quality service to maintain customer relationship
  • Perform remote sessions for troubleshooting and log collection
  • Minimum 5+ years' experience in Application Support for System Integrator / Software Vendor. With at least 3 years' experience in Tier-2 Support.
  • Degree or above in Software Engineering, Computer Science or Computer Engineering.
  • Strong analytical and problem solving skills with an attention to detail.
  • Willing to take a hands on approach in testing and learning our software products.
  • Knowledge on Internet and networking technologies, Microsoft Windows and business applications such as Microsoft Exchange Server, Microsoft SQL Server, MySQL, VMware and Hyper-V. As well as Cloud based storage and platforms such as Microsoft Azure, Amazon S3, Google Cloud Storage, Office 365 etc
  • Knowledge of Linux / Unix and Mac OS X is a plus.
  • Must be able to take night shifts to support global customers
  • Good command of both spoken and written English.

We offer 5-day work, competitive remuneration packages, discretionary bonus, group medical insurance scheme to the right candidate, oversea on the job training.

Work Location:

23/F, Tower 6789, 6789 Ayala Avenue, 1227 Makati City, Metro Manila, Philippines

Company Website:

Facebook Fan Page:

Key Skill(s)

About Company

Ahsay™ Systems Corporation Limited (Ahsay) is the world's leading backup software vendor based in Hong Kong, who has established since 1999. Ahsay is a wholly owned subsidiary of Ahsay Backup Software Development Company Limited [HKEx Stock Code: 8290] , with over 8000 customers from over 80 countries worldwide. Our top of the class backup software, Ahsay™ Backup Software is the market leader in online backup software solutions targeted at SMEs worldwide. Managed service providers and value-added resellers from different corners of the world have partnered with us in delivering secure backup services to their business customers.

• We now have established a new Service Centre in Makati City at Manila, named Ahsay Service Centre Limited – Philippine Representative Office.
• Our office address : 23/F, Tower 6789, 6789 Ayala Avenue, 1227 Makati City, Metro Manila, Philippines.
• We are now recruiting high calibre candidates to join us and drive the business growth.

Our mission statement is: "Backing up businesses, not just data". To achieve this, apart from continuous product improvements and addition of features most relevant to the market, we strongly believe that paying attention to partners' needs and market trends, offering professional and responsive support, as well as providing value-added expert services are also essential. The strength of Ahsay lies in our innovative ideas and superior technical expertise. These competitive edges will be further utilized to develop more business solutions which are cost-effective and revenue-generating to our partners. Looking ahead into the future, Ahsay is determined to offer more value-for-money online remote backup solutions to meet everyday needs. More business opportunities will be explored. More innovative products/services will be offered and finally more people and businesses will be benefited from using our software.

For details of our product, please go to the following link :

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