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Software Support Specialist - Competitive Salary & oversea exposure

Keywords / Skills : Microsoft Exchange Server, Microsoft SQL Server, Vmware, Hyper-V

5 - 9 years
Posted: 2019-05-16

IT/Computers - Software
Other Information Technology
444000 - 577200 PHP
Posted On
16th May 2019
Job Ref code
Job Description
We are now looking for the high calibre candidates to join us and drive business growth.


• Very competitive remuneration package

• Chance of oversea training

• 5 days a week

• Brand New office

• Working location : Makati City

• HMO medical plan

• Reward based bonus

• Vacation leave and sick leave entitlement

• Government Mandated Benefits (SSS, Phil Health and HDMF)

• Transportation Allowance

• Mobile Allowance

• Shift Allowance

• Rice Allowance

• Night Shift Differential


• Tier-2 support

• Analyze software problems reported by customers and provide solutions if possible

• Identify and reproducible software bugs and submit bug fix requests to our software development team.

• Provide email, live chat, phone and on-site support to customers

• Deliver high quality service to maintain customer relationship

• Perform remote sessions for troubleshooting and log collection


• Minimum 5+ years’ experience in Application Support for System Integrator / Software Vendor. With at least 3 years’ experience in Tier-2 Support. 
• Degree or above in Software Engineering, Computer Science or Computer Engineering.

• Strong analytical and problem solving skills with an attention to detail.

• Willing to take a hands on approach in testing and learning our software products.

• Knowledge on Internet and networking technologies, Microsoft Windows and business applications such as Microsoft Exchange Server, Microsoft SQL Server, MySQL, VMware and Hyper-V. As well as Cloud based storage and platforms such as Microsoft Azure, Amazon S3, Google Cloud Storage, Office 365 etc

• Knowledge of Linux/Unix and Mac OS X is a plus.

• Must be able to take night shifts to support global customers

• Good command of both spoken and written English.

About Company

To capture the increasing demand for convenient and reliable backup service to replace traditional backup methods, Ahsay Systems Corporation (previously named as Leb Shama) was established in 1999 with the vision of developing a world-class Internet-based online offsite remote backup solution. We aimed to provide a low-cost, automated and reliable backup solution to the business communities. The proposal of providing Ahsay Backup Service was first drafted in September of 2000. The service was launched four months later. This marked the first official release of the Ahsay Backup Software. With constant introduction of relevant backup features, the online backup service was becoming very successful. Eventually, service providers started licensing Ahsay's software to offer their own online remote backup services, and at the same, businesses began to use Ahsay Backup Software to fulfill their internal backup needs.

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