RightCrowd Software Inc. is a fast growing multinational company which develops and markets enterprise-class software products for some of the large corporations worldwide. These large global giants rely on RightCrowd for software, which manages and automates business processes governing their physical security, governance, safety and compliance. We have locations on four continents and headquartered on the Gold Coast in Queensland, Australia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases