Send me more jobs like this

Service Desk Engineer (Alabang)

Keywords / Skills : service desk engineer, service desk analyst, it service desk, Active Directory, linux, UNIX, AIX, Linux Administrator, Linux system admin, UNIX admin, CCNA

2 - 5 years
Posted: 2020-01-15

Nationality
Philippines
Industry
ITES/BPO
IT/Computers - Software
Internet/E-commerce
Function
IT
Role
Technical Support Engineer
System Administrator
Systems Engineer
Education
Bachelors
Degree
Posted On
15th Jan 2020
Job Description
Job Role: 
Service Desk Engineer
  • As Service Desk Engineer you will act as the first point of contact for  customer to report issues and faults relating to our product for support and services.
  • The primary objective of the role is to provide first-time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
  • Throughout this process you will remain the single point of contact with the customer during your shift, maintaining ownership and the main point of contact between the customer, providing timely updates and ensuring the fault is given the correct level of priority and attention.
  • This is a position that calls for excellent customer service skills, the ability to articulate resolutions clearly and confidently to customers and a good level of technical knowledge of products.
Responsibilities:

● Involves providing client customers and partners with in-depth technical assistance in the

use of our products and solutions.

● Cooperate with client sales and professional services teams to ensure ongoing customer

success and satisfaction

● Form part of an on-call rotation order to guarantee 24x7x365 support to customers in

shifts

● Participate in the maintenance of support documentation.

Requirements:

Has experience working with Linux OS (1-2yrs).

Experience in UNIX scripting is a plus.

● Networking experience exposure or CCNA certified is a plus.

● Resourceful with good analytical skills and the ability to perform systematic

troubleshooting techniques.

● Good customer handling and communication skills.

● Comfortable in handling customers over the phone.

Personal:

● Collaborative team player

● Self-motivated, highly responsible

● Able to work well under pressure



About Company

Premium Platform


Walkin for you