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Service Desk Analyst

Keywords / Skills : Helpdesk, Service Desk Support, Inbound Support, IT Helpdesk Support, Desktop Support, Application Support

1 - 3 years
Posted: 2018-02-12

Nationality
Philippines
Industry
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors/ Degree, Diploma/ Non Degree Tertiary
Posted On
12th Feb 2018
Job Description
Job Description
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users 
  • Route problems to internal 2nd and 3rd level IT support staff. 
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 

Minimum Qualifications
  • Graduate of any IT-related course 
  • 2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. 
  • Disciplined, systematic problem solving skills required. 
  • Good verbal and written communication skills 
  • Good customer service skills 
  • Experience in different ticketing tools. 
  • Experience in supporting laptop, desktops, and printers 
  • Willing to undergo a project-based employment with 6 months initial contract which is renewable and there is a possibility of absorption depending on the performance. 
  • Willing to work in BGC, Taguig 
  • Willing to work on a shifting schedule


About Company

NOVARE TECHNOLOGIES’ uniquely deep domain expertise in mobile network operations has earned for us the satisfaction, respect and admiration of our core customers around the world – mobile carriers and their solution vendors.

We advise and provide backend integration between carriers’ networks and the technologies of their solution vendors. On the front end, we port and customize applications for Blackberry, Symbian, Windows Mobile, Android and other Linux platforms, enabling mobile carriers to deliver differentiated services to their enterprise customers.




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