Indra

Service Desk Analyst
Indra Philippines Inc

Responsibilities:


• Act as single-point-of-contact (SPOC) and provide first level technical assistance for user IT inquiries, incidents, concerns, service requests, etc.

• Provide information to customers which includes walkthroughs or introducing them to available information sources such as QRGs and FAQs.

• Answer and log the end-user call through the incident ticketing system.

• Escalate/endorse incidents to onsite support or SMEs if unable to resolve.

Job Qualification:

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.

• 1-2 years’ Service Desk experience

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Amenable for contract or project based employment

• Amenable to work in Ortigas once the quarantine is lifted

• Can start ASAP

Company Overview

Indra in the Philippines

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Services, and Public Administration.

Our parent company, Indra Sistemas, S.A. is headquartered in Madrid, Spain. It is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide. The multinational is a world leader in providing proprietary solutions in the Transportation, Air Traffic and Defense markets. It is the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. We currently manage more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand. Our business also extend to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

We are comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain our level of excellence in providing the utmost in customer service to our clients.

The Philippine office is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra’s clients.


Job Summary

Company Name

Indra Philippines Inc

Locations

Metro Manila / NCR

Experience

1 - 2 years

Keywords / Skills

Service Desk Analyst,Helpdesk,IT Helpdesk Support,Desktop Support,Helpdesk Coordinator,Service Desk Support

Function

IT

Role

Technical Support Engineer

Industry

• IT/Computers - Hardware & Networking • IT/Computers - Software

Posted On

5th May 2021

Location Map


View Larger Map / Directions

11th & 12th Floors, Tower 1, Rockwell Business Center, Ortigas Avenue Pasig City