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Service Delivery Support

Keywords / Skills : Service Delivery, Service Management

1 - 3 years
Posted: 2019-01-28

Nationality
Philippines
Industry
IT/Computers - Software
Function
IT
Role
ERP/CRM - Support Engineer
Education
Bachelors
Degree
Posted On
28th Jan 2019
Job Description
Service Delivery Support


Job Objective:
 

Service Delivery Support provides assistance to the Service Delivery Management by making sure that all issues/requests are being acknowledged and assessed on his/her level upon receipt.

Qualifications:
  • 1 to 3 years of experience on the following: 
  • Service Desk Support or similar environment 
  • IT Operations and/or Applications industry 
  • Solid organizational skills and ability to work with multiple priorities 
  • Excellent verbal, written, and interpersonal communication skills, including the ability to work with diverse personalities. 
  • Solid documentation skills 
  • Knowledge of how applications are designed, built, tested and most importantly supported 
  • Knowledge in performing service delivery support 
  • Knowledge in handling major Incidents and escalations 
  • Technical background with an understanding on software development life cycle is a plus (SAP, Oracle, SailPoint, etc.) 
  • ITIL knowledge or experience is a plus 
  • Ability to work in a fast-paced environment 
  • Should be able to work alone with minimum supervision 
  • Willing to be on an on-call support during weekends and holidays if needed



About Company

Appcentric Solutions Inc., SAP’s Top Premier Value Added Partner in the Philippines has been transforming businesses over the past years since it started in various industries all over the world. This company who’s known for its precision and intelligence in providing the best SAP solutions has managed to maintain a great reputation in delivering the most complex systems with SAP and its own mobile applications. With its experience in the SAP industry, Appcentric has its ability to implement projects quickly, smoothly, and cost effectively combined with its team of experts differentiate AppCentric from its peers.


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