Service Delivery Manager ( Voice/ Network Support)
Indra Philippines Inc

Duties and responsibilities: 

• Manages the L1 and L2 Network Support for both Voice and Data.

• Provides ideas and recommendations on the design of the network to improve Network performance and reliabilty for optimal operations.

• Provide Authorized Users with technical support and advice regarding the proper use and functionality of Network Services

• Manage Network capacity based on current usage and forecasted demand

• Document all aspects of the Network Services such as design criteria, service acceptance and topology procedures

• Assisting in providing plans and design for network topology, addressing scheme and telecommunication's protocols

• Assisting in designing segmentation of Equipment, Network traffic and design features to sufficiently control and contain Network traffic levels

• Act as point of contact for users in the case of complicated Network Issues and Problems.


• College graduate of any course

• with 5 Years minimum working experience as Network Lead, Network Engineer / Network Administrator

• Minimum CCNA Certified

• CCNP Certified (Preferred)

• Has advanced knowledge in Routing / Switching / VLANs / Trunking / STP, Enterprise Wireless Network and Wireless Controllers, VOIP technology (Call Manager / Subscriber / Publisher), designing multiple Tier network.

• Expert in working with Cisco and Huawei equipments.

• Certified but not required : CCDA/ CCVA

• Has excellent verbal and written communication skills

Company Overview

Indra in the Philippines

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Transport and Traffic, Energy and Industry, Telecommunications and Media, Financial Services, and Public Administration and Healthcare.

Our parent company, Indra Sistemas, S.A. with headquarters in Madrid, Spain, is one of the world's top technology and consulting companies, and a technology partner for the key operations of its customers' businesses worldwide. It is a leading worldwide provider of proprietary solutions in niche areas in Transport and Defense Markets and the absolute leader in IT in Spain and Latin America. It offers a comprehensive range of proprietary solutions and cutting edge services with a high added value in technology based on a unique culture of reliability, flexibility and adaptability to the needs of its customers. Indra is a world leader in the development of end-to-end technology solutions in fields such as Defense and Security, Transport and Traffic, Energy and Industry, Telecommunications and Media, Financial Services, Electoral Processes, and Public Administrations and Healthcare.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. Indra Philippines currently manages more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand as well as extending our business to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

The company is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra’s clients.

Indra Philippines is comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain the Company’s level of excellence in providing the utmost in customer service to our clients.

Job Summary

Company Name

Indra Philippines Inc


Metro Manila / NCR


5 - 10 years

Keywords / Skills

Network Administrator,System Administrator,Network Admin,System Engineer,VOIP,PABX,Voice over IP,IP,MPLS,SS7




• System Administrator • Network Administrator


• Pharmaceutical • Telecom • Consulting/Advisory Services

Posted On

30th May 2019

Location Map

View Larger Map / Directions

11th & 12th Floors, Tower 1, Rockwell Business Center, Ortigas Avenue Pasig City