Service Delivery Manager for Telco Account
Indra Philippines Inc

- Manage the operations of projects under the Telco account.

- Contribute directly to the strategy, development and quality of IT Service Management (ITSM) and the company’s service delivery capability. Instill service orientation and ITSM awareness.

- Own specific IT Services and ensure their effective delivery, management and improvement to meet company needs.

- Ensures IT Governance for effective delivery of IT Services.

- Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams and external providers to meet existing contract/scope of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.

- Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.

- Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes.

- Develop both short and long-term service and process goals and maturity levels to be achieved over the specified time period.

- Partner and collaborate with Client and other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives.

- Work within the IT management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction

- Manage client's concerns aligned to the signed contracts.

- Monitor the overall financials of the projects.


- Bachelor's /College Degree , Computer Science/ Information Technology. Engineering or equivalent.

- ITIL V3 Foundation Certified.

- Minimum of 5 years working experience as Service Delivery Manager

- Works independently and responsible for meeting committed deadlines. - Candidate must demonstrate high level understanding of financial budget when carrying out assigned responsibilities coupled with good financial management practices.

- Candidate must have great interpersonal skills, communicate clearly, and precise writing techniques.

- With analytical, creative thinking, negotiation and decision making skills.

Company Overview

Indra in the Philippines

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Transport and Traffic, Energy and Industry, Telecommunications and Media, Financial Services, and Public Administration and Healthcare.

Our parent company, Indra Sistemas, S.A. with headquarters in Madrid, Spain, is one of the world's top technology and consulting companies, and a technology partner for the key operations of its customers' businesses worldwide. It is a leading worldwide provider of proprietary solutions in niche areas in Transport and Defense Markets and the absolute leader in IT in Spain and Latin America. It offers a comprehensive range of proprietary solutions and cutting edge services with a high added value in technology based on a unique culture of reliability, flexibility and adaptability to the needs of its customers. Indra is a world leader in the development of end-to-end technology solutions in fields such as Defense and Security, Transport and Traffic, Energy and Industry, Telecommunications and Media, Financial Services, Electoral Processes, and Public Administrations and Healthcare.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. Indra Philippines currently manages more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand as well as extending our business to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

The company is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra’s clients.

Indra Philippines is comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain the Company’s level of excellence in providing the utmost in customer service to our clients.

Job Summary

Company Name

Indra Philippines Inc


Metro Manila / NCR


5 - 15 years

Keywords / Skills

Service Delivery Management,ITIL Management,Program Project Management




Project Management


Consulting/Advisory Services

Posted On

6th Jun 2019

Location Map

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11th & 12th Floors, Tower 1, Rockwell Business Center, Ortigas Avenue Pasig City