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Senior Workforce Manager (BPO) - Work in Boni, Ma

Keywords / Skills : Workforce Manager, Executive, Call Center

4 - 5 years
Posted: 2018-11-09

Job Description
Job Description:

• Responsible for overall management of the workforce team

• Manage workforce management database, systems and applications

• Maintain a detailed record of activities, actions and impacts

• Responsible for using cost-effective strategies while maintaining efficiency and occupancy to meet service objectives

• Respond and provide solutions for clients' requests and inquiries in a timely manner


• Candidate must possess at least a • Bachelor's/College Degree

• At least 4 years of workforce management operations experience is required for this position.

• Assistant Manager / Managers specializing in • Workforce Management

• Expertise in capacity planning, forecasting, real-time management, statistical analysis, reporting and scheduling are required

• Strong oral and written English communication skills

• Willing to work shifting schedules to accomodate global meeting times

• Proficient in MS Office Applications and other workforce management tools

About Company

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia.

In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.
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