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Senior Windows Systems Engineer

Keywords / Skills : Windows Administration, Windows Server, Office 365, Exchange,

7 - 17 years
Posted: 2019-09-11

Nationality
Philippines
Industry
ITES/BPO
IT/Computers - Hardware & Networking
IT/Computers - Software
Retailing
Function
IT
Role
System Administrator
Systems Engineer
Education
Bachelors
Degree
Posted On
11th Sep 2019
Job Description
Key Responsibilities:

• Provide day to day end-user support.

• Perform technical support, troubleshoot and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.

• Provide emergency on-site support and coordination, and on-call support as required.

• Resolve and manage advanced to complex service requests in adherence with service level agreements.

• Monitor and review environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.

• Review existing document procedures, records and inventory.

• Review and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.

• Prepares complex and advanced monthly reports for service utilization and availability.

• Perform complex ad-hoc requests.

• Perform advanced to complex software installation and configuration

• Perform advanced to complex system and server administration and monitoring.

• Perform major tasks activities including disaster recovery.

• Performs tuning to improve the efficiency and to maximize the availability of server, storage, backup utility and process automation of software environments and the like.

• Creates scripts for monitoring and to automate administrative tasks.

• Provides improvement to any services under IT infrastructure.

• Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented.

• Assist superiors and other engineers on other tasks and projects as needed.

• Train, KT and delegate tasks to trainees and associates.

Position Requirements:

• Bachelor's Degree in Computer / Information Technology or relevant course study

• Should have at least 7 years of solid Windows System administration experience

• Must have strong knowledge and experience in troubleshooting and administering MS Exchange 2007 to 2013 servers

• Should be at least 2 years on taking Level 3 or high level technical escalations

• For Office 365 Admin, must have knowledge and experience in Office 365 migration

• Excellent interpersonal, verbal, and written communication skills in English

• Highly analytical and able to resolve multiple priorities

• Strong attention to details

• Able to adapt to a fast-changing and multi-cultural environment

• A team player with a good sense of ownership and commitment



About Company

"The Dairy Farm Company, Limited-ROHQ is an IT Shared Service Center with growing opportunities across a wide variety of exciting technologies in both Applications Services and Infrastructure Services. The service center plays a major role in support, development, implementation, innovation and continuous improvement of information technology services, initiatives and projects across the Dairy Farm Group.

At Dairy Farm you can experience frequent opportunities to travel across Asia, excellent career development, and an invigorating and supportive fast-paced work environment.

Join us and fast track your career!"
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