Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    Network Administrator
  • Industries
Senior Network Manager
The Sr Network Manager:
  • Ensures the continuous (i.e. 24x7) availability of TI local and global network
  • Addresses all troubleshooting escalated issues and customer concerns on the network so these are accurately, monitored, detected, and resolved immediately
  • Responds to emergency situations in a timely manner to decrease downtime.
Team Leadership:
  • Provides leadership and coaching to the Tier3 global network team leaders and senior admins assigned to their team, these include team engagement, career training and development, scheduled monthly one one ones, scheduling vacations, performance reviews and approvals.
  • Responsible for ad-hoc supervision of a team for specific projects, resource management, process documentation, and team mentoring.
  • Monitors and supervises the activities of Team Leaders and Senior Network Administrators to ensure the continuous Tier3 on call schedule (i.24 x 7) availability.
  • Delegates specific jobs to be performed by each team member in compliance with internal and external customer requests or as required by circumstances. Maintains and improves the delivery of efficient networking services to all users within and outside the office premises.
  • Develop and implement policies/procedures for daily operational management, including best practices for installing, configuring, maintaining, and troubleshooting network issues
  • Provides support with the internal IT Tier3 Network Operations team for escalated SEV issues and in progress projects/deployment.
  • Coordinates with the different accounts / functions within the Company and ensures that all network requirements are met.
  • Coordinates for special requests with regards to network access. Ensures that the network isup and running to meet call center operations demands.
Vendor Management:
  • Manage Global Refresh Budget
  • Manage Global Opex Budget
  • Coordinates with telecommunications service providers and / or vendors for acquisition and timely delivery of needed equipment and technical support. Communicates with service providers through different media (email, phone) and requests for on-site / remote support.
  • Maintains cordial working relations with vendors and / or service providers to expedite the processing, acquisition, and delivery of networking equipment.
  • Calibrates with vendors / service providers related to networking equipment to ensure smooth and trouble-free operation of Company-wide systems.
Client Support & Project Activities
  • Analyze customer requirements and coordinate with various departments to recommend effective solutions as per client expectations.
  • Responsible for Capacity Management / DRP preparations
  • Perform other project related duties as requested by management.
  • Delegates specific jobs to be performed by each team member in compliance with internal and external customer requests or required

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About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.