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Senior Network Engineer

Keywords / Skills : Network, Routing, Switching, Network Security

5 - 10 years
Posted: 2019-01-14

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Network Administrator
Education
Bachelors
Degree
Posted On
14th Jan 2019
Job Description
JOB DUTIES AND RESPONSIBILITIES:

 This is primarily an operations role which may require project involvement as needed. As part of the support team, accountabilities include processing of Requests, supporting and resolving Incidents, implementing Changes, and reviewing Problems.

 Demonstrates a service oriented approach in processing customer requirements and requests

 Provides second level network incident support (in a shifting or on call rotation) for incident tickets not resolved by Level 1 - with a primary focus on service restoration

 Performs in-depth troubleshooting and complex analysis of network protocols such as TCP/IP, SIP, VoIP, BGP, OSPF, Etc.), collaborates with other teams to identify root cause.

 Performs administration and maintenance of network security devices like proxies, load balancers, firewalls, and different VPN technologies

 Ensures changes meet required standards and quality prior to deployment in the production environment to minimize the impact to the business

 Strictly follows the change management process

 Provides effective time management and work prioritization to meet target dates for activities and project tasks; identifies risks which may impact the ability to meet deliverables.

 Demonstrates excellent attention to detail with a focus on delivering quality work; seeks continuous improvement for the betterment of the organization

 Accountable to the team’s commitments, deliverables, and SLA’s



About Company

Safeway Philtech Inc was established in 2003 as one of the technology centers of Safeway Inc. in recognition of two things: the technical competency of Filipino IT workers and their ability to be global players. Since 2003, from doing mostly application support work, Safeway Philtech Inc. has acquired the subject matter expertise of Safeway's business and technology.

Our capabilities have been developed through the years of supporting and developing solutions from the most fundamental to the most difficult problems facing our customers. With a workforce of more than 400 professional-technical employees, Safeway Philtech Inc. can be considered a hub of competent IT professionals.

In addition to the company’s main focus of providing application support services in business areas such as Retail, Accounting, Human Resources, Marketing and Supply Chain, Safeway Philtech Inc. is also involved in Development, Project Management, Quality Assurance Infrastructure Support and numerous IT services across different platforms including Mainframe, Midrange, and Web. This close involvement with literally hundreds of enterprise-wide applications has turned Safeway Philtech Inc. into a virtual melting-pot of disciplines in both legacy and cutting-edge technologies.

Through the years, we have developed Experts in the organization. Some are even considered as enterprise-wide Subject Matter Experts especially in the areas of POS Development, HR and Payroll Systems, and Lawson Financial.
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