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Senior Manager, Automation & Intelligence

Keywords / Skills : Analytics, Robotics, "Management"

10 - 20 years
Posted: 2019-05-15

Nationality
Philippines (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
Function
IT
Customer Service/ Call Centre/ BPO
Role
Team Leader/ Technical Leader
Posted On
15th May 2019
Job Description
The Senior Manager - Automaton & Intelligence will need to work closely with the General Manager – Automation & Intelligence so they are both at the forefront of all Automation and Intelligence trends relevant to contact centres, back-office process and business process outsources. A focus for the Senior Manager – Automation & Intelligence is the focus towards building our delivery infrastructure and capability across all areas of Automation & Intelligence including;

 Artificial Intelligence 
 Robotic Process Automation 
 Desktop Automation 
 Home Assistance devices 
 Voice analytics

 Data analytics 
 Other technologies and trends

SUCCESS:

 Assisting the Financial growth of the department  Internal deliverables (typically charged to other departments at cost)  Existing customer uptake and ‘stickiness’ to help with retention  New customer growth – including how those customers grow across other business units within the company  Enterprise class delivery model for all areas of Automation & Intelligence  Brand recognition to our target market as experts within the field

KEY AREAS OF RESPONSIBILITY:

 Promote and demonstrate Acquire’s values internally and externally 
 Educate the business on the latest trends and technologies 
 Lead a highly skilled and efficient team that is aligned with the Companies core values and the business unit targets 
 Build business cases on implementing systems, processes and technologies that gain efficiencies and improvements of current clients that provide earnings growth to the Company 
 Build business cases on implementing systems, processes and technologies that gain efficiencies and improvements throughout the business 
 Implement to budget and timeframes, systems, projects and technologies both internally and to external clients  Manage a range projects, tasks, policies and procedures 
 Assist in areas of business growth 
 Keep up to date with market and industry trends, competitors, and leading customer strategies 
 Work collaboratively with all team members and understand all functions within the business

EXPERIENCE, SKILLS AND QUALIFICATION:

 Share an entrepreneurial spirit – with a view of getting things done 
 3+ years’ experience implementing systems and processes 
 Strong technology understanding and experience 
 A passion for helping improve people’s lives through technology and process 
 Strong analytic and financial knowledge and experience 
 Strong commercial understanding with at mid-range of legal knowledge
 A focus on growth with the ability to promote the company where necessary 
 Have the ability to and flexibility to travel when needed



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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