Support the transformation strategy via simplification and upgrade of the applica-tion landscape as a whole, moving away from proprietary solutions into a stand-ardized world, creating one common platform of IT systems cross organization
Support Current Mode of Operation (CMO) while transformation is being executed
Build, support, and maintain moderate to complex processes, CRM applications, and data
Collaborate with On-Shore resource in integrating existing systems and services into the CRM architecture.
Automating repetitive tasks to increase team efficiency
Works with users to support business applications, and investigate operational problems/system requirements
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
Prepares detailed specifications from which programs will be written
Solves user inquiries that arise during day-to-day operation
Minimum requirements for the position are:
Deep understanding of CRM capabilities and architecture, and the ability to de-termine the best approach to various challenges
3-5 years of experience with design, code, test, debug, document CRM applications in an Agile environment
Proficiency with scripting language preferred (Unix, Shell)
Practical experience with offshoring and cooperation across borders with experi-ence negotiating and resolving issues in a multicultural environment
Strong consultancy skills (i.e., should be able to advise customers on the cost/ benefit, and risks associated with project decisions
Excellent communication, documentation and organizational skills, and must be able to communicate effectively and work at all levels of the organization
Innovative and proactive in solving problems and improving processes/tools
Analytical, self-motivated, responsible, flexible and with positive work attitude
NNIT is a fast-growing IT company with ambitious goals and a strong specialization in IT for life sciences.
You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.
We supply IT services to large enterprises that demand high levels of quality and security, and we take on the responsibility for our clients' IT as if it were our own. We live our values every day, so you should be able to see yourself in them.
We are: Conscience driven. Value adding. Open and honest.
Mission We are passionate people building winning teams with our customers.
Vision Our guiding light Our vision is our guiding light - the goal that is always in our sights. We have chosen to use our vision to establish some very specific goals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases