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Senior Citrix Systems Engineer

Keywords / Skills : Citrix Administrator

5 - 15 years
Posted: 2018-05-22

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
System Administrator
Education
Bachelors
Degree
Posted On
22nd May 2018
Job Description
Role Purpose 
The purpose of this role is to provide technical support to ASG clients in multiple technologies, including Wintel Infrastructure, Azure & Citrix.

Key Accountabilities 
• Install, repair, patch & maintain existing technologies under an ITIL framework

• Utilise & comply with all relevant ASG methodologies, standards, processes & procedures, including but not limited to, the Business Management System (BMS) & Service Management Methodology (SMM)

• Liaise with external vendors as required to ensure timely resolution of hardware / software issues

• Maintain current levels of documentation as per contractual obligations

• Assist with delivery of both on-premise & public cloud based projects

• Provide technology support to new & emerging technologies

• Facilitate/participate in engagements with client & 3rd party organisations on technology issues as required

• Produce monthly server report

• Escalate issues which cannot be resolved within SLA & communicate with client

• Participate in ongoing continuous improvement activities

• May be required to provide on-call support

• May be required to work outside of normal business hours for planned out of hours’ work

Knowledge/Skills/Abilities 
• 3-5 years’ experience as Wintel/Citrix Systems Engineer

• Language skills (English)

• Degree qualifications preferable 

Key technical skills: 
• Wintel Infrastructure/Azure/Citrix

• Patching

• Application Packaging

• SCCM\SCOM

• WSUS

• Hyper-V

• VMWare

• Windows 10

• O365

• Skype 4 Business

• Mobile Device Management (MDM)

Key Skill(s)

About Company

https://kmc.solutions/
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