Technology professional who is able to assume the role of a scrum master for multiple teams. Scrum master will administer the use of scrum on multiple teams and make sure that teams understand what scrum is. He/she will also be presenting scrum and it’s advantages and disadvantages to different teams and stakeholders. He/she should be capable of handling different kinds of people and interact with them to make sure that scrum is fully understood and implemented.
Duties and Responsibilities
Responsible on administering scrum with multiple teams with various s (small, medium, large) teams.
Able to handle impediments and be able to decide efficiently on mitigating or removing them.
Arrange and facilitate different scrum meetings, schedule meetings accordingly, managing the team and the product owner.
Help product owner understand and implement backlog grooming which makes it ready for the next sprint.
Make sure that scrum is fully understood and that team members are following it.
Provide process improvements that might be applicable for different team compositions and culture.
Present scrum and its advantages and disadvantages on multiple teams and stakeholders.
Bachelors/Masters Degree in Computer Science/Information Technology, or equivalent experience preferred
Certified scrum master
Two to three years of experience in scrum for software development
Strong knowledge of scrum theory, rules and practices
Basic knowledge of software development process and procedures to understand people migrating to agile.
Knowledgeable on scrum tools like JIRA/Confluence
Non-Technical/ Non-Functional Skills. Refers to the skills that may support the completion of duties and responsibilities.
Ability to communicate with all levels of management well
Excellent communication skills
Behavior/ Attitudes. Refers to the values, behavior, and attitudes expected to manifest during the course of work in terms of work complexity, interpersonal relationships, and work pressure.
NOVARE TECHNOLOGIES’ uniquely deep domain expertise in mobile network operations has earned for us the satisfaction, respect and admiration of our core customers around the world – mobile carriers and their solution vendors.
We advise and provide backend integration between carriers’ networks and the technologies of their solution vendors. On the front end, we port and customize applications for Blackberry, Symbian, Windows Mobile, Android and other Linux platforms, enabling mobile carriers to deliver differentiated services to their enterprise customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases