-The team member is expected to process CRM tickets assigned to Salesforce Tier 1 - this covers basic to complex troubleshooting within Salesforce. Please note that our Salesforce is limited to TELUS clients.
-Attend weekly ad-hoc team meetings and technical calls with support groups for faster resolution of issues.
-Analyze the issues being reported and be able to attend to it in a timely manner without impacting the quality of work.
Qualifications:
-Experience and Knowledge in SFDC
-Experience with customer service
Apply today – all you’ll need is a smart phone, we’ll provide the rest!