Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Other Information Technology
  • Industries
    Other
Salesforce Admin Associate
Apply
Responsibilities:

-The team member is expected to process CRM tickets assigned to Salesforce Tier 1 - this covers basic to complex troubleshooting within Salesforce. Please note that our Salesforce is limited to TELUS clients.

-Attend weekly ad-hoc team meetings and technical calls with support groups for faster resolution of issues.

-Analyze the issues being reported and be able to attend to it in a timely manner without impacting the quality of work.

Qualifications:

-Experience and Knowledge in SFDC

-Experience with customer service



Apply today – all you’ll need is a smart phone, we’ll provide the rest!

 
About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.