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Sales Trainer | Telco |Night Shift

 
2 - 7 years
Metro Manila / NCR
 
 

Job Description

  • A SNAPSHOT OF YOUR ROLE

    You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions. This is how you roll:

    • Facilitate classes for employee competency development

    • Review course curricula and provide feedback for continuous improvement

    • Ensure Training Quality Guidelines/Processes are followed

    • Provide the necessary documentation for all classes facilitated

    • Work with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & application

    • Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results

    • Evaluate classroom feedback to find ways on how to improve class facilitation

    • Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees

    • Design and develop instructional material for training courses that support employee competency development

    • Identify gaps and come up with action plans for improvement

    • Revise and improve existing materials to keep track with the developmental needs of employee

    As Trainer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

    A BIT ABOUT YOU

    • At least 2 years’ experience in the BPO industry as a Trainer

    • Technical knowledge in Module Creation

    • Must have collaborated in the creation of a curriculum

    • Must have spear-headed training needs analysis for a new and existing campaign

    • Strong focus on documentation

    • Numerical comprehension and analyzing data

    • Understanding of contact center industry KPIs

    • Thorough knowledge of MS Office Applications (Outlook, Excel, Word and Powerpoint)

    • Above average communications skills - verbal and written

    • Coaching capability

    • Statistical knowledge / interpretation of data

    • Technical Orientation - Class Preparation, Evaluation and Assessment

Company Information/ Profile

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireTheALife.

ACQUIRE BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.

Industry

ITES/BPO

Functional Area

Customer Service/Call Centre/BPO

Role

Other Customer Service

Employment Type

Full Time, Employee

 
 

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