This position creates and secures qualified business opportunities to generate new revenue within Reed Exhibitions. While performing the Sales Executive role, incumbents will train extensively on the job and set the foundations move into an account executive or client manager role.
Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.
Learn, understand, and apply the LexisNexis value proposition and our world-class business processes.
Master all phases of our training and development program
Other duties as assigned
Bachelor's degree holder or equivalent experience
Preferably with 1-3 years of lead generation/cold calling, outbound collections telephonic sales experience
May or may not have experience with Customer Service
Experience in a B2B sales environment preferred
Great listener, quick thinker, and the ability to work independently and as a team
Strong oral and written communication skills
Strong detail orientation with the ability to follow defined processes
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases