Candidate must possess at least a Bachelors/ College degree in Engineering
Preferably with 1 to 2 years experience specialized in Sales Engineering of the following equipment: Automatic and Manual Transfer Switches, Load Break Switches, Metering and AMR systems, Low Volatge Switch Gear, Power Capacitor bank, in commercial and industrial sector
With existing network with end-users (commercial and industrial), Consultants and Designers (Electrical contractors, Panel builders, Genset suppliers, Project Managers)
Excellent communication skills in English and Filipino, Excellent client relationship, Team player, proactive, can work independently, organized and excellent in time management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases