Total Information Management (TIM) Corporation is a 100% Filipino-owned Technology Solutions company based in Makati City. With a strong pool of talent, robust financial resources and 27 years of experience under its belt, TIM is currently one of the most enduring financial resources in the Philippines and a trusted technology partner to some of the country's largest institutions.
What makes TIM stand out are its proven track record at Systems Integration, its unsurpassed service capabilities; and its strategic partnerships with global IT brands. It has implemented a long and impressive list of complex system integration projects for banking, government and manufacturing institutions. TIM's strong, strategic partnership with the world's leading IT brands enables it to provide access to the most advanced technology and the best solutions for its clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases