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Keywords / Skills : Technical Support, Tech Support, TSR, Technical Support Executive, TSE, Customer Support, TSA, Desktop Support, Helpdesk, sales

1 - 4 years
Posted: 2019-09-21

Industry
ITES/BPO
Function
Sales/Business Development
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
21st Sep 2019
Job Ref code
9541186
Job Description
Job Description :

Our client powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 75 million domain names under management, our client is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success.
Our vision is to help customers build successful online ventures using our services. Advise customers on best practices and how to build a digital presence that will separate themselves from their competition.
Responsibilities:
Manage customer accounts through high level of consultation
Directly responsible for selling our products and services
Become a product expert that helps advise customers what the best solution to their goals are
Answer questions and troubleshoot issues related to customers accounts, billing, and products.
Meet daily and monthly revenue targets and other metrics related to adherence, and survey scores
Field inbound contacts from new and existing customers while working within a non-scripted contact flow
Requirements:
Cantonese Speaker with basic English communication skills.
Experience with Sales and Tech service is a plus
Good Customer Service skills to help customers.
Knowledge of internet, social media and/or small business is highly preferred
Excellent spoken and written communication
Strong interpersonal skills to include proven rapport building and sales techniques

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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