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Sales and Support Specialist

Keywords / Skills : ERP, CRM Sales, CRM, Sales Support

1 - 4 years
Posted: 2019-06-20

Nationality
Philippines
Industry
ITES/BPO
Function
Sales/Business Development
Role
Other Sales
Education
Bachelors
Degree
Posted On
20th Jun 2019
Job Description
Responsibilities:

-Provide troubleshooting assistance for inbound prospects, existing customers, and internal Groworx teams
-Provide data and guides to help the sales team
-Develop and monitor performance indicators
-Keep records of sales trends
-Liaise with team heads to develop specific sales strategies
-Stay up-to-date with new product and feature launches
-Review pending orders and specific customers requests to ensure excellent customer service and customer experience
-Suggest sales process improvements
-Discover selling opportunities to inbound prospects
-Compile daily lists of leads and delegate individual leads to sales team associates
-Maintain an organized and accessible file system for administrative and sales professionals
-Handle administrative duties for the organization and scheduling of client meetings and conferences
-Follow up and update customers on the status of the reported incident
-Provide administrative assistance to executives and management team members as required
-Perform data entry duties with regard to sales figures, metrics, and other key data
-Create and process sales orders in a timely fashion
-Report unusual activities to supervisors
-Perform remote troubleshooting through diagnostic techniques and pertinent questions

Requirements:

-BS degree in Marketing or associates degree in relevant field is a plus
-Proven work experience as a Sales and Support Specialist
-Hands on experience selling and troubleshooting complex ERP and CRM systems
-In-depth understanding of sales principles and customer service practices
-Excellent communication skills
-Analytical and multitasking skills
-Teamwork and motivational skills



About Company

About the Company:

GroWorx is an exciting global firm that brings modern consulting and outsourcing services to drive real organisational value in digital, operational and marketing performance.

With industry veterans and strategic partnerships with the leading cloud technology platforms, we bring tremendous breadth and strength to our people and our clients. It allows us to build from the ground up a cloud only, digital native business, where we are driven by the ennobling premise— to help companies and communities achieve their potential.

Our key Service Tribes are
ScaleDigital: which Think, Build and run Digital software solutions using our unique global teams
Scale Operations: who help organisations improve and run their business functions using globally outsourced teams
ScaleBrand: a global Tribe dedicated to driving brand engagement and revenue for our clients
At the centre of the GroWorx vision is to contribute to the communities we operate. This Impact Sourcing builds delivery capability in emerging economies to tap in their rapid growth of emerging talent, and develop that talent with the business and technology skills needed for modern business and modern economy. With these advanced skills, the salaries and living standards in those communities rise. By partnering with government, local industry and educational institutions, we are able to build delivery centres where they are needed most.

GroWorx is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Opportunities for short term internal travel open to interested and high performing candidates.

Benefits:
In keeping with our service ethos, we have developed the 4Poles (4P) benefits program. Representing the 4 poles of a compass, this program recognises the multiple aspects that guide and direct our lives as we find the True North of what it means to live a good life.
Each program seeks to provide opportunities for deep development across the 4 dimensions of Enrich Myself and My Family; Enhance My Client; Build my Company; and Better Humanity.


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