Urgent Hiring Sales and Operations Director- ICT Sectors
Plan, direct and co-ordinate the operations of the Philippine branch office. Plan and maintain systems and procedures for operating efficiency. Manage staff for optimum performance.Overachieve country Sales, Revenue and Margin targets.
Main Job Tasks and Responsibilities
Responsible for ensuring that the entire Philippine office achieves their sales target
Stabilize and standardize all internal and external processes, workflow and governance
Determine staffing requirements
Hire and train new staff
Supervise direct reporting staff according to overall company policy
Apply strategic planning to determine company, department or unit objectives
Set employee goals and objectives
Develop staff to maximize potential
Monitor staff performance including performance reviews
Delegate work duties to staff to attain objectives
Allocate use of available resources
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
At least 10 year(s) of working experience in the related field is required for this position.
MUST have experienced in ICT sectors either in System Integrator, Distributor or Vendor levels.
MUST have previous sales experience with network of clients in the Philippines market.
MUST have teams directly reporting to candidate in past roles, preferably in a country managerial or multiple business unit lead role.
Knowledgeable in business and management principles and practices
Knowledgeable in strategic planning
Came from an IT company is a MUST
Knowledegable in Accounting and Finance related activities
Must have an experience in relevant software applications
Minimumm of 8 years of experience in Sales, Marketing and Operations Management
Knowledgeable in human resource management principles and procedures
Applicants must be willing to work in Makati City.
Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases