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Sales Admin | Day Shift | BGC

 
1 - 6 years
Metro Manila / NCR
 
 

Job Description

  • We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As an Operations Executive, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

    As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

    A SNAPSHOT OF YOUR ROLE

    From an Operations perspective this role will require you to manage end to end operation processes and procedures on a daily basis, which includes opportunities to identify process improvements and work closely and support the operations team to find the best solutions and outcomes to ensure things run effectively and smoothly.

    Your day could see you:

    Ops Executive Responsibilities:

    • Submission of all sales records and order requests to the business' client book

    • Management of cancellation requests to be sent to retailers and archived

    • Return files processing and reconciling sales

    • Archiving and distributing opportunities to account management team e.g. resells, cancellations, recontracts, in contracts

    • Replying to sales and Customer support enquiries regarding status of sales

    • In putting sales as required (usually paper contracts or multi sites)

    • Creating reports for management & operations staff

    • Other tasks as required by Operations Analyst team

    • Timely completion of daily tasks meeting client service level agreement timelines

    • Minimal quality issues with submitted work

    • Excellent punctuality and attendance

    • Reliable and consistent with important tasks, such as submitting cancellations requests

    • Demonstrates an understanding of risks associated with the role and prioritises and manages work based on risk ratings

    • Good communication and solution orientated mindset

    A BIT ABOUT YOU

    • Results and target orientated

    • Superb attendance and punctuality track record

    • Strong performance track record

    • Good knowledge of operations processes and adhoc procedures

    • An individual motivated by implementing process improvements and making life easier for them and the business!

    • Work autonomously or as part of a Team

    • Strong Internal business and System knowledge is preferred

    • Attention to detail

    • Good knowledge of excel

    • High level Critical thinking skills

    • Decision making skills

    • High level of written and spoken English

    • A professional manner

    • Highly organised and able to multi task

    • Ability to work independently

    WHAT SUCCESS LOOKS LIKE

    • High customer satisfaction.

    • Excellent feedback from customers.

    • Achievement of KPIs.

    WHAT WE VALUE

    We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

    • Ambition: Voice and measure your goals.

    • Collaboration: Brilliant jerks can be brilliant elsewhere.

    • Impact: Do, get it done, create impact.

    • Judgement: Make wise judgement calls, putting the team and business at heart.

    • Leadership: Continuous improvement starts with independent action.

    • Leverage: Do more with less, master the art of leverage.

    • Passion: Be positive, bring passion and energy.

    • Transparency: A transparent team can help each with other.

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
    • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
    • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
    • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
    • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
    We are open from Monday to Friday, 8am-4pm.

    PROMO: Claim your Prepaid Load! Walk in to any of our Recruitment sites from Monday to Friday, 7 AM to 4 PM only. Show the SMS invite or confirmation message from a Recruitment representative for validation purposes. Indicate Facebook, Instagram, Jobstreet, or Monster as source in the online registration.

    For faster processing, text: MIC(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043

Company Information/ Profile

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireTheALife.

ACQUIRE BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.

Industry

ITES/BPO

Functional Area

• Sales/Business Development • Customer Service/Call Centre/BPO

Role

Other Customer Service

Employment Type

Full Time, Employee

 
 

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