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Sales | 23K All in pay + commissions + Day Shift + Weekends off

Keywords / Skills : Sales, Selling, Outbound, Outbound Sales, Cold Calling, Inbound Calling, BPO, BPO Sales , Call Center , stakeholder management , up-sell , customer inquiries, Voice Process, Customer Service, Sales Agent

1 - 6 years
Posted: 2019-08-17

Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Sales Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As Sales Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE



You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Your day could see you:



· Establishes and maintains a high level of customer satisfaction in all sales transactions.

· Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.

· Possess excellent sales pipeline management skills.

· Identifies opportunities to up-sell and refer the service.

· Handles inquiries with regard to product and services

· Handle all incoming phone calls with courtesy and professionalism.

· Responsible for handling and resolving customer inquiries accurately timely.

· Work with other departments as needed.

· Responsible for maintaining customer files and accurate details from all calls through campaign CRM.

· Correct incomplete / incorrect sales.

· Coordinating well with other departments.

· Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

· Understanding all the business and products’ aspects to provide proficient support.

· Participating in team activities such as team huddles, up-training, etc.

· Responding to inbound customer email inquiries with detailed responses and providing action accordingly.

· Handling all requests with due skill and care.

· Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

· Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU



· Must have at least 1 year of BPO Sales Experience

· Familiar with the Call Center SLA

· Must be self-motivated

· Must be able to work independently

· Able to analyze and provide creative solutions

· Excellent stakeholder management experience

· With excellent English communication, listening and organizational skills.

· With a knack for multi-tasking.

· Able to solve problems and work under minimal supervision.

· Adept in learning new workflows and tasks.

· With working knowledge of CRM.

WHAT SUCCESS LOOKS LIKE



· High customer satisfaction.

· Excellent feedback from customers.

· Achievement of KPIs.

WHAT WE VALUE



We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

· Ambition: Voice and measure your goals.

· Collaboration: Brilliant jerks can be brilliant elsewhere.

· Impact: Do, get it done, create impact.

· Judgement: Make wise judgement calls, putting the team and business at heart.

· Leadership: Continuous improvement starts with independent action.

· Leverage: Do more with less, master the art of leverage.

· Passion: Be positive, bring passion and energy.

· Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: SALESBGC(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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