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Reservations Agent

Keywords / Skills : Reservation Agent, customer service representative, Customer Service Executive, Customer Service Associate, Customer Care Executive, Inbound And Outbound, Customer Support Executive

1 - 4 years
Posted: 2019-10-02

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
2nd Oct 2019
Job Ref code
9560740
Job Description
Job Description :

Responsibilities:
  • Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
  • Ensure all guests are aware of operational policies credit card, cancellations, car parking and check in/check out times, etc.
  • Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
  • Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
  • Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
  • Ensure that communication with customers, employees and others is honest, open and professional
  • Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.


Qualifications:
  • At least two years in College
  • Call Centre Background, preferably in hospitality/reservations operations not essential but preferred.
  • Good English communication skills, both verbal and written
  • Computer competency
  • With upselling experience
  • Willing to work at Mall of Asia Complex, Pasay Cityon a Dayshift schedule.


For interested applicants, you can visit our office at GF Two Ecom, MOA Complex, Pasay City. Just kindly bring a copy of your CV and a valid ID. You may also contact 09499939477. Thank you.

See you!

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | http://www.microsourcing.com/visit-us-ortigas.asp Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp
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