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Reservation Agent

Keywords / Skills : Hotel Booking, Reservation and Ticketing, Reservation Agent

1 - 2 years
Posted: 2019-10-11

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
11th Oct 2019
Job Ref code
Job Description
  • Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
  • Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
  • Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
  • Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
  • Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
  • Ensure that communication with customers, employees and others is honest, open and professional
  • Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.
Minimum Qualifications:
  • At least 1 year of call center experience in hospitality/ reservations industry is preferred
  • Good English communication skills (spoken and written)
  • Good computer competency
  • Willing to work during weekends, holidays, and shifting schedules.

About Company

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.
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