Work for one of Australia's fastest growing companies - part of the AFR Fast Starters of 2017!
WHY BUILD YOUR CAREER AT SATELLITE OFFICE?
Highly competitive pay in first class facilities
High growth, Australian facing offshoring services provider
We are extremely client focused, committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills
WHAT IS THE PURPOSE OF THIS ROLE?
Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this, we recruit the very best staff, people who love what they do and want the opportunity to excel. We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills.
WHAT WOULD THE HIRE BE RESPONSIBLE FOR?
Drafting all job advertisements for positions Marble are recruiting for across the whole business, to be posted to different job boards (using Broadbean).
You can expect to process a circa of 20-30 Job advertisements per day. KPIs will be set to align with this expected workflow.
Using a provided template and the basic outline of the job advertisement (as provided by the Consultant, including the Job Title, three bullet points on The Role, The Company, The Offer and any other relevant information) produce the draft job advertisement .
You will create the job advertisement to align to Marbles standards and provide the finalised draft to the for Consultant to review.
Once the Consultant has reviewed the job advertisement you have drafted, you will action any requested changes.
Once you have the finalised the job advertisement, you will be responsible for posting the job (using Broadbean) across the various job boards as advised by the Consultant.
You will be responsible for making sure the job advertisements are posted within a reasonable timeframe
You will be solely responsible in monitoring a Job Advertisement SharePoint document where Consultants will list their job advertisements that need to be actioned. You will advise the progress status of the advertisement via this SharePoint document, and once finalised, list the posting date and attach the link to the advertisement.
Within the first 3 months of engagement in the role, you will attend fortnightly Q&A meetings to access and manage performance.
WHAT IS NEEDED TO QUALIFY?
Positive 'Marble' Personality i.e. approachable, willingness to help out, positive
Ability to work autonomously with little Guidance
Ability to receive and utilise feedback to improve processes
Ability to work in a fast-paced environment (Ability to work under pressure)
Ability to follow simple instructions to Produce Job Advertisements
Understanding of the Recruitment Industry
Data Entry (managing a Share Point Document, Broadbean entries etc)
Make a Difference with Satellite Office Were better than your traditional BPO company. We dont have thousands of employees all working on one client program. Instead, youll work in smaller groups and interact directly with the client, giving you greater visibility and better opportunity to impress them with your talents and skills. Our clients are small and medium sized businesses with specific resource needs. Technically, youll work for us, but it will feel like you work directly for the client. What you do will be vital to their operations and your contributions highly valuable. Satellite Office is where the most talented Filipino professionals are empowering businesses worldwide to be successful.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases