ZigZag is a Global Media Agency providing offshoring solutions for digital companies in USA, Australia, New Zealand, UK, Singapore, HongKong and China.
ZigZag began in Australia in 1999 and has been operating in The Philippines for more than 5 years. Our current rapid growth rate is on target to reach more than 1000 staff by 2018.
ZigZag staff have the opportunity to work with well known brands around the world to gain international experience. ZigZag is not your typical company. Our approach, philosophy and work ethics have proven our efficiency throughout hundreds of projects resulting in thunderous long lasting success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases