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Quality Auditor (BPO Experience) - Makati Site - Up to 18K ghssbc

Keywords / Skills : Quality Auditor, Call Center Agent, Customer Service

1 - 2 years
Posted: 2018-12-07

Job Description
About the Position:


Successful candidate for the position is responsible for conducting daily audits for various campaigns. The role includes providing feedbacks, ratings and coaching tips for the agents, all of which must be communicated to agents and their assigned supervisor.

Qualifications:


• Must have a degree in Communications or Business Management

• Experience working in the BPO is an advantage

• Experience in coaching and mentoring an advantage

• Ability to speak and understand Chinese (Mandarin) an advantage

• Strong attention to detail and strict adherence to guidelines

• Comfortable using computers and working knowledge in MS Office and MS Excel

• Have strong command of the English language

• Willing to work in Makati

About Company

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia.

In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.
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