Barhead is a boutique consulting firm specialising in cloud business solutions centered around client relationship management (CRM), field service, project service and employee management. We provide implementation services for what we believe is the most compelling cloud business application stack on the market today – Microsoft Cloud Stack.
The Microsoft Cloud and our services encompass the new cloud Dynamics applications, Power BI for reporting and analytics, Azure services for identity, machine learning, cognitive services, etc., Office 365 for employee collaboration, and its wide ranging ecosystem partners. This platform coupled with our consulting offers flexibility, technology innovation and commercial models unmatched by other vendors.
The founders were the pioneers of cloud enterprise CRM starting in 2013. They built the first enterprise level Salesforce.com consulting firm OKERE (now a Fujitsu company), then founded Cloud Sherpas (now an Accenture company) that became one of the top Salesforce.com, ServiceNow and Google Apps consulting firms. Now, after two years of R&D they believe Microsoft is the right choice for their clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases