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Quality Assurance & Continuous Improvement Lead

Keywords / Skills : Quality Assurance, Quality Control, Quality Manager, Continuous Improvement, Six Sigma Black Belt

5 - 15 years
Posted: 2019-04-12

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Testing
Quality Assurance
Education
Bachelors
Degree
Posted On
12th Apr 2019
Job Description
You Will Do:
  • Supervise a team of quality analysts
  • Provides developmental feedback to team members
  • Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of performance of analysts and cascades the information to all parties concerned
  • Publish relevant quality reports and analysis that will be used by both the client and operations
  • Provide thought leadership in quality processes, programs and procedures Operations Support
  • Ensures that Operations follow approved guidelines, procedures, processes in a consistent way
  • Leads in reviewing the performance trending analysis and provides a recommendation to mitigate risk points
  • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
You Should Have:
  • Minimum 5-7 years proven continuous improvement analytical experience from a similar role, including project management and business analysis
  • Certified Lean Six Sigma Green Belt, preferably Black Belt
  • Experience with Shared Service functions
  • Experience of hands-on implementation of continuous improvement programs and Lean solutions
  • Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
  • Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
  • Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
  • Willing to work on a shifting schedule, holidays and weekends
  • Amenable to work in Alabang



About Company

About the Company:

GroWorx is an exciting global firm that brings modern consulting and outsourcing services to drive real organisational value in digital, operational and marketing performance.

With industry veterans and strategic partnerships with the leading cloud technology platforms, we bring tremendous breadth and strength to our people and our clients. It allows us to build from the ground up a cloud only, digital native business, where we are driven by the ennobling premise— to help companies and communities achieve their potential.

Our key Service Tribes are
ScaleDigital: which Think, Build and run Digital software solutions using our unique global teams
ScaleOperations: who help organisations improve and run their business functions using globally outsourced teams
ScaleBrand: a global Tribe dedicated to driving brand engagement and revenue for our clients

At the centre of the GroWorx vision is to contribute to the communities we operate. This Impact Sourcing builds delivery capability in emerging economies to tap in their rapid growth of emerging talent, and develop that talent with the business and technology skills needed for a modern business and modern economy. With these advanced skills, the salaries and living standards in those communities rise. By partnering with government, local industry and educational institutions, we are able to build delivery centres where they are needed most.

Company Website: https://www.groworx.com.au/


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