As the world’s largest independent business analytics company with consistent revenue growth and profitability since it was founded more than 34 years ago, SAS provides an integrated set of software products and services to more than 45,000 customer sites in 118 countries. SAS leads the pack with its general and industry-specific business solutions, and integrated technologies for data management, advanced analytics and reporting. Across the globe, both the public and private sector use SAS® software to assist in their efforts to compete and excel in a climate of unprecedented economic uncertainty and globalization.
SAS delivers proven solutions to customers to access relevant, reliable, consistent information throughout their enterprises, giving them the ability to make the right decisions and achieve sustainable performance improvement. By enabling them to seize the opportunities and attendant benefits afforded by their data, SAS has been giving customers around the world THE POWER TO KNOW®.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases