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Product Support Engineer
Sorry, This job is expired.
Product Support Engineer
Cloversense Technology Inc
Keywords / Skills :
Product Support, Nagios, Elastic Search, Devops
Metro Manila / NCR
1 - 5 years
Posted:
2019-05-09
All Jobs by this Recruiter
Nationality
Philippines
Industry
•
ITES/BPO
•
IT/Computers - Hardware & Networking
•
IT/Computers - Software
Function
IT
Role
Other Information Technology
Education
Bachelors
Degree
Masters
Post Graduate
Posted On
9th May 2019
Job Description
Duties and responsibilities
Provide technical support for end users
Manage and monitor all installed systems and infrastructure
Monitor performance and ensure system availability and reliability
Manage and document system configurations
Setting up user-accounts, permissions and passwords (email, skype, active directory)
Liaise with vendors and other IT personnel for problem resolution
Provides first level of support in production environment (e.g client website, back office etc)
Acknowledge and accommodate incoming/newly created tickets
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Document standard procedure
Accomplish all task or project given by his Superiors
Qualifications
Bachelor’s Degree in Computer Engineering, Information Technology or equivalent
Required Language(s): English both written and oral
Fast learner
Background in web and internal infrastructure is a plus
Can handle pressure and stress
Knowledge in TCP/IP
knowledge on how network devices works
knowledge in windows server specially in Active directory
Responsible in fixing systems and network fault
Knowledge in scripting is a plus
PC Installation and troubleshooting
Understanding of network and system security principles and techniques
Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interrupts
At least has a 1-year experience.
Can work in a rotational shift 24/7
Key Skill(s)
Product Support
Nagios
Elastic Search
Devops
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About Company
CloverSense Technology Inc. (CTI) is a PAGCOR accredited Gaming Support Provider (Accreditation No. OSP16-0014-4-A) authorized to service licensed offshore gaming operators.
We specialize in sports trading analysis & risk management, B2B customer support, and product QA & testing.
OUR SERVICES
QA & Testing - Testing is a time consuming but crucial part of game platform development as well as integration.
We have a QA team experienced in testing sports betting and RNG type games. We help develop and execute test plans and test scripts for product development process and report defects in chosen bug-tracking system. We'll take care of testing so our clients don't have to.
Trading Back Office - While modern sports trading platform is mostly automated with sophisticated algorithms, some crucial functions still require that human touch.
Our team of sports trading analysts are trained to handle sports trading back office tasks such as event creation and monitoring, settlement and risk analysis. In addition, our team of network specialists can help monitor the various online services that deliver your sports book and assist in troubleshooting issue due to network infrastructure.
Technical Support - Our technical support can handle first line support for routine issues which typically form the bulk of queries.
We can escalate other queries to the relevant product or IT specialists of our clients or their vendors for their actions. With us handling first line technical support, they only need to maintain a smaller team of specialists and experts.
WE INVEST IN TALENT AND HARDWORK
Our success comes as a team but it begins with successful individuals. We always seek and appreciate experienced, authentic people who are keen and interested in joining our team!
Please visit our official careers page at www.cloversense.com/careers to see our current job opportunities. Should you be interested, please send your resume/referrals to recruitment@cloversense.com
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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