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Product Support Engineer

Keywords / Skills : Product Support, Nagios, Elastic Search, Devops

1 - 5 years
Posted: 2019-05-09

Job Description
Duties and responsibilities
  • Provide technical support for end users
  • Manage and monitor all installed systems and infrastructure
  • Monitor performance and ensure system availability and reliability
  • Manage and document system configurations
  • Setting up user-accounts, permissions and passwords (email, skype, active directory)
  • Liaise with vendors and other IT personnel for problem resolution
  • Provides first level of support in production environment (e.g client website, back office etc)
  • Acknowledge and accommodate incoming/newly created tickets
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Document standard procedure
  • Accomplish all task or project given by his Superiors


Qualifications
  • Bachelor’s Degree in Computer Engineering, Information Technology or equivalent
  • Required Language(s): English both written and oral
  • Fast learner
  • Background in web and internal infrastructure is a plus
  • Can handle pressure and stress
  • Knowledge in TCP/IP
  • knowledge on how network devices works
  • knowledge in windows server specially in Active directory
  • Responsible in fixing systems and network fault
  • Knowledge in scripting is a plus
  • PC Installation and troubleshooting
  • Understanding of network and system security principles and techniques
  • Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interrupts
  • At least has a 1-year experience.
  • Can work in a rotational shift 24/7


About Company

CloverSense Technology Inc. (CTI) is a PAGCOR accredited Gaming Support Provider (Accreditation No. OSP16-0014-4-A) authorized to service licensed offshore gaming operators.
We specialize in sports trading analysis & risk management, B2B customer support, and product QA & testing.

OUR SERVICES

QA & Testing - Testing is a time consuming but crucial part of game platform development as well as integration.

We have a QA team experienced in testing sports betting and RNG type games. We help develop and execute test plans and test scripts for product development process and report defects in chosen bug-tracking system. We'll take care of testing so our clients don't have to.

Trading Back Office - While modern sports trading platform is mostly automated with sophisticated algorithms, some crucial functions still require that human touch.

Our team of sports trading analysts are trained to handle sports trading back office tasks such as event creation and monitoring, settlement and risk analysis. In addition, our team of network specialists can help monitor the various online services that deliver your sports book and assist in troubleshooting issue due to network infrastructure.

Technical Support - Our technical support can handle first line support for routine issues which typically form the bulk of queries.

We can escalate other queries to the relevant product or IT specialists of our clients or their vendors for their actions. With us handling first line technical support, they only need to maintain a smaller team of specialists and experts.


WE INVEST IN TALENT AND HARDWORK

Our success comes as a team but it begins with successful individuals. We always seek and appreciate experienced, authentic people who are keen and interested in joining our team!

Please visit our official careers page at www.cloversense.com/careers to see our current job opportunities. Should you be interested, please send your resume/referrals to recruitment@cloversense.com
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