Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    Customer Service/Call Centre/BPO
  • Occupations:
    Other Customer Service
  • Industries
    ITES/BPO
Product Quality and Category Admin
GENERAL RESPONSIBILITIES:



Quality Reporting and Data Analysis

• Create monthly cost of quality reports and circulate to the relevant stakeholders

• Analyse data from reports and highlight key areas / products for improvement

• Revise and refine existing cost of quality report to improve scope of reporting and based on Category Manager’s feedback

• Provide ad hoc quality reporting assistance to the wider team

QC Inspection Booking

• Manage the bookings of all third-party QC inspections

• Collate photos of ‘What Good Looks Like’ and ‘What Bad Looks Like’ from QC inspection reports

• Act as the main point of contact between T&W and third-party QC agency

• Liaise with internal team members to facilitate the speedy development and ordering of new product

Supplier Liaison

• Act as the main point of contact between T&W and private label import suppliers, for all quality related matters

• Build good working relationships with our import suppliers

• Communicate with the internal team to ensure we meet all quality deadlines (e.g. QC inspection report approval)

Quality Improvement (Administration)

• Working with customer care to log, track and measure product issues; to identify early trends and assist in continuous improvement solutions

• Provide supporting data to show the effectiveness of any changes made to product and/or packaging

• Collate and distribute photos of product damages to relevant team members as required

• List key quality issues identified from each inspection report so that they can be addressed during the next inspection

POSITION REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/Associate Degree

• At least 3 years of related work experience in Data Analysis and Quality Assurance

• Highly computer literate; intermediate level of Excel knowledge

• Great attention to detail

• The ability to learn and follow established processes

• Excellent written & oral communication skills

• Strong problem-solving skills

• Ability to work autonomously and collaboratively

• Able to adapt to a rapidly changing environment and work with a sense of urgency

• Interest and/or knowledge and qualifications in furniture, homewares or interiors

SQL experience preferred, but not essential

• Willing to be assigned in BGC, Taguig in an early morning shift even during holidays or weekends

 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.