ZMG Ward Howell is an executive search firm in Asia with more than 35 years of solid experience in local and international searches for senior and mid-level executives in various industries. The company is organized by different practice groups, to best suit the diverse needs of our clients. Our Practice Heads work hand-in-hand to identify the best talent and provide professional, efficient, and reliable service to our partners. We practice discretion in all our searches and uphold the highest ethical standards when dealing in any of our assignments.
The firm is a part of Ward Howell International, a global alliance of search firms active in Asia, Europe, the Middle East, North Africa and the Americas. The firm also has five affiliate companies: Asia Select Philippines, an HR solutions company; PT Asia Select, a leading executive search firm in Indonesia; Asia PeopleWorks, a full outsourced service company; AsiaPeople Search, a mid-level volume recruitment firm; and Wynn Ward Howell, an executive search firm in Myanmar.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases