Quickly diagnose problems and employ preventive measures to maintain uptime and drives issues through closure
Write and review scripting code, develop documentation and capacity plans, debug the hardest problems
Develop our infrastructure-as-code initiative to ensure all environmental changes are tested, audited, and reproducible across environments and stacks engaging all appropriate resources for tooling and automation
Share an on-call rotation schedule and be an escalation contact for service incidents together with the team
Knowledge and Skills Required:
BS in Computer Science, Engineering, or a related technical discipline
At least 2-4 years’ experience with Linux and web stack.
Experience in configuration management as well as automation efforts using (Ansible, Terraform, etc.) or equivalent to reducing the chance of issues and mistakes.
Fluency in coding/scripting language (i.e., Bash, Python, Perl).
Good network fundamentals and troubleshooting ability (TCP/IP, DNS, etc.).
A strong understanding of continuous integration, continuous deployment (CI/CD) pipeline; versioning systems such as Git, Bamboo, Jenkins, etc.
Strong experience working with MySQL, understanding of NoSQL Databases is a plus.
Good knowledge of small- to large-scale internet service architecture such as load balancing, LAMP, CDN.
Experience working with Serverless environment and DevSecOps ecosystem is an advantage
Sharp and tenacious troubleshooting skills - you can fix anything
Detail oriented and careful
Ability to represent the Engineering Team during design and development of software or extensive revisions to existing application
Digital Room Inc. Group of Companies Over the last decade, Digital Room Inc. has reinvented the printing industry by developing advanced e-commerce printing websites and delivering industry-leading client support— becoming one of the fastest growing private companies in North America. We have set the pace for our competitors. We want to do better. We invested in the Philippines for the long haul precisely because we believe Filipinos value the ability to reinvent and seeing the results of their contributions. These are the very things Digital Room Inc. values as well.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases