The IT Applications Developer provides software development and automation support for the company and its customers to efficiently and effectively accomplish business tasks. This position creates, modifies and integrates software applications, applets, and software utilities for HEMIC’s insurance line-of-business applications, affiliated third-party solutions, and corporate intranet. Provides consultation and requirements analysis for new software applications, assists in the analysis and revision of existing system functions and automated tasks, and programmatic support for customer-facing websites. Also prepares system specifications including flowcharts and user process charts, and develops proper documentation that outlines programming logic.
This role requires the individual to be customer support oriented, a self-starter, skilled in requirements gathering, able to work in a dynamic and fast paced environment with good communication skills in person, by phone and by e-mail.
Perform requirements analysis, design, development, testing, and support of insurance software applications, applets, integration, and automated tasks.
Program interfaces, user exits, and THE COMPANY specific customizations for COTS applications.
Builds in-house applications and services to innovatively automate and improve the efficiency and economics of core THE COMPANY functions.
Rapid application prototyping of proposed solutions to assist customers in defining solutions.
Documentation of application purpose, logic, and interfaces (includes training, process flow, troubleshooting, system configuration, user documentation, etc).
Regression testing of in-house applications during upgrades, updates, and patches.
Understanding of the Insurance Core Systems Map, and keeps abreast of new and current insurance related software and services.
Participates in the evaluation of new applications and solutions.
Performs support for external websites with effective communication with internal second tier technicians and designers.
Field incoming help requests (including occasional after-hours support) from end users via trouble ticket system, telephone, and e-mail in a courteous manner, and record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Knowledge of Microsoft operating systems and application technologies including Windows XP, Windows 7, Office productivity suite, and interaction with Microsoft Active Directory.
Programming languages including: HTML, CSS, Java, JS, PHP, ASP, SQL.
SDLC (Software Development Life Cycle) for planning, creating, testing, and deploying applications.
Business and technical requirements gathering and analysis.
Software testing methodologies; unit, integration, system, regression, performance, user, and operational.
SOA (Service Oriented Architecture) concepts.
Secure Coding Guidelines.
Thorough knowledge of data processing and end-user computing principles.
College degree in Computer Information Systems, Management Information Systems, or equivalent technical training.
Strong interpersonal skills to influence and persuade various groups or individuals and provide excellent customer service.
Ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.
Ability to effectively communicate with all levels of the organization, both verbal and written communication with the ability to present ideas in user-friendly language.
Strong documentation (inline and offline) skills.
Analytical, organization and conceptual skills to handle multiple projects and programs.
Demonstrated ability and self-motivation to learn new tools and products independently.
Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Experience working in a corporate environment where technology is not the core business function and IT support is oriented for exceptional customer service.
Multiple (3 - 5) years of programming experience in simple to complex applications including BTO (Business Technology Optimization) software for automating processes.
Few years (2 - 3) experience developing, testing, supporting and troubleshooting server sided and web/browser based applications in a multi-user environment.
Few years (2 - 3) software development within a matrix project management environment.
Proven analytical and problem-solving abilities.
Working with and interfacing COTS and customer-developed applications.
Developing batch jobs and scripts, such as DOS batch files, VBscript, and PowerShell.
Content Management System (CMS).
Web development IDE (Integrated Development Environments); Microsoft, LAMP, or Adobe.
Helpdesk and remote support.
Tuesday to Saturday 4AM to 1PM
Eastwood or Alabang
By clicking on the "Apply Now" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
Outsourced provides dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations ongoing.
We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases