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Oracle Technical Support - Distribution

Keywords / Skills : Oracle Databases (11g, 12c), SQL, Oracle Forms & Reports 6i using Oracle Apps Standards/Libraries, Oracle Applications

7 - 10 years
Posted: 2018-07-06

Nationality
Philippines
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Posted On
6th Jul 2018
Job Description
Key Responsibilities and Duties

To manage applicative issues that are raised for applications that are in scope

o Analyze the cause of the issue

o Fix the issue in compliance with SLA and processes

o Communicate the status to the users

o Provides 24*7 global supports of critical systems.

To implement preventive actions

o Detect recurring issues and find a solution to fix them

o Implement alerts

To develop enhancement around those applications in Support.

• To maintain the knowledge database

o Update existing procedures or FAP

o Create new procedures or FAQ

May develop some enhancements under the supervision of Functional or project teams –

• Collaborate with the team members


Key Techical and Functional Competencies

Functional
  • Functional knowledge of Oracle apps EBS11i and R12 Modules Order Management, Logistic, Supply Chain 


Technical
  • Oracle Databases (11g, 12C) 
  • Deep knowledge of SQL and ability to use ad hoc query tools, e.g., TOAD, SQL Plus, to troubleshoot system issues Advanced PL/SQL programming - TOAD / OEM - UNIX commands + UNIX shells - Basic system admin / database admin knowledge incl program performance optimization 
  • Oracle Forms & Reports 6i using Oracle Apps Standards / Libraries - OA Framework 
  • Oracle Applications (modules OM / INV / AR mainly) as well as Oracle Developer tools - not only Oracle Developer tools 


Job Requirements and Specifications
  • IT methodology / Development Processes / Standards 
  • Communication skills 
  • Written / Spoken English 
  • Professional / Self Motivated / Result Oriented / Problem Solver 


Leadership Competencies or Non Technical Skills
  • Drive for results 
  • Decision Making 
  • Customer Focus 
  • Interpersonal Savvy 
  • Personal Learning 
  • Esilor Principles 
  • Managerial Courage 


About Company

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy
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