Send me more jobs like this

Operations Supervisor (Night Shift) Eastwood | 7199

1 - 4 years
Posted: 2019-02-12

Industry
ITES/BPO
Function
IT
Role
Other Roles
Posted On
12th Feb 2019
Job Ref code
8756233
Job Description
Job Description :

The role of the Operations Supervisor / Account Manager focuses on the employee. In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. It is also the role of the Account manager to make the team work together, or in some cases, make the staff and the client work together to get the best results.
Other responsibilities include, but are not limited to:
  • Staff Management discipline, performance improvement, monitoring, coaching, retention
  • Client Management relationship management, coordination, client retention, client satisfaction
  • Cost Management although this is mainly a responsibility of Finance, Operations should monitor resource utilization and ensure efficiency and maximization of resources

Qualifications:
  • At least 1-3 years of experience in coaching and performance management; and process analysis and improvement
  • Experienced project manager who can handle multiple clients and/or accounts at the same time
  • Excellent English communication skills, both written and verbal
  • Advance MS Office skills
  • Good time management skills, stress management skills and organizational skills
  • Willing to work on holidays and night shift schedule
  • Willing to work in Eastwood City


About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City |http://www.microsourcing.com/visit-us-ortigas.asp MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp
Walkin for you