Job Title: Operations Manager

Job Summary

Satellite Office Solutions Pty Ltd
Consulting/Advisory Services
Metro Manila / NCR
Job Category:
Years of Experience
7 - 11 years
Posted On
26th Aug 2019

Job Description:

Job Description :

The Operations Manager will provide strategic guidance to teams and project managers in ways that promote the companys culture. Operations Manager will also oversee the progress of all operations of International clients.


  • Ensuring best practice in CRM record keeping - training sessions, spot checks on Salesforce.
  • Handle office communications across all departments
  • Weekly catch ups with all staff, listening to their feedback and ensuring office unity
  • Coordinating training sessions to upskill employees
  • Personal development training sessions (such as time management, stress management, goal setting)
  • Undertakes training for new and existing staff but not limited to driving consistency in standards of service throughout the department.
  • Through a consultative approach, support broader departments around service delivery.
  • Analyse skill gaps and performance improvement opportunities department, team, and individual level.
  • Provide ongoing reporting and analysis of activities.
  • Develop, monitor and ensure KPI are exceeded
  • With at least 7-9 Years of Management experience in a Digital Advertising Insdustry
  • Excellent knowledge of performance evaluation and change management principles
  • Can quickly establish credibility and respect and build strong working relationships with all stakeholders. Demonstrable maturity and professionalism.
  • Ability to recognise the value and responsibility of working in team environments, actively supports and develops team members, quick to identify and problem solve any issues.
  • Act as a role model for the organization looks beyond own team as a role model and source of knowledge. Works with others in a collaborative and solutions focused manner to achieve win-win outcomes.
  • Able to work to deadlines and adapt to changing conditions ability to generate effective and pragmatic solutions to new situations and problems as they are presented.
  • Demonstrate an understanding of personalities and behavioural styles in order to work collaboratively with a variety of people and to make informed decisions around resourcing, reporting structures and relationships.
  • Able to problem solve both operational and strategic issues through a pragmatic and sound approach.
  • Effectively plans ahead to anticipate problems, plans for worst-case and best-case scenarios.
  • Makes sensible, intelligent decisions in difficult and deadline driven situations.
  • Excellent attention to detail.
  • Demonstrates passion - approaches all tasks in an enthusiastic way. Committed to upholding professional standards.
  • Takes responsibility for own actions and visibly supports the leadership team and their agenda.
  • Displays integrity - is sincere in own behaviour and in dealings with others.
  • Self-motivated and self-aware - recognizes own strengths and weaknesses and is committed to personal development.

About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.