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Operations Human Resource - HR Programs and Operations ghsppc

Keywords / Skills : Call Center Representative

0 - 5 years
Posted: 2018-06-04

Job Description

-Graduate of BS Psychology or Masteral in Industrial Relations

-Experience in Career Management Planning

-Experience in Discipline and Grievance Management

-With Knowledge on Employee Relation and Labor Relations


-Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes

-Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology, and maximization of workforce

-Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.

-Serve as a main point of contact and manage relationships with stakeholder group and key individuals

-Resolve any escalated issues and risks

-Facilitate team work and process integration across the team

-Lead team of People Advisors and Client Account HR Leads as required

-Ensure career planning and development for employees

-Deliver employee Orientation and Integration

-Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting

-Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams

-May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level

About Company

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia.

In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.

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