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Operations Agent - Medical Transportation Services in USA (Home Based Part Time)

Keywords / Skills : Operations Manager, OPS Manager, Operations Executive, Branch Operations Manager, OPS, Assistant Manager, Operations Head, Branch Manager

3 - 10 years
Posted: 2019-06-11

Administration Executive
Non Degree Tertiary
Posted On
11th Jun 2019
Job Description

The client is a leading provider of non-emergency medical transportation in the New York City area. We are fully licensed by the New York State DOT and DMV, and meet all state insurance requirements. Currently, our coverage extends across NYC (5 Boroughs), Long Island (Nassau, Suffolk), Dutchess, Orange, and Westchester counties.

Job Description:

• Creating RSVPs

• Bidding on Assignments

• Dispatching Providers & Pricing Assignments

• Answer phones

• Request of Availability (We must offer price: Contracted Rates vs. Flat Rates)

• Follow-Up Confirmations (Confirming an upcoming assignment)

• Status Updates

• Find Client onsite

• Bid on assignments (Requests come in via email and phone)

• Create reservations in system

• Confirm availability of driver & email driver confirmations

• Calling Patients to ensure we have correct information (address, telephone number, drop off location, injury type, walking or in a wheelchair/walking crutches)

• Track job status & recording trip details (PU Time, DO Time, Notes)

Skill Set:

• 2 to 3 years experience in a similar role

• Must understand Maps and know how to navigate Google Maps

• Must be able to think on your toes to handle situations that arise when drivers call or if patients/clients call

• Knows how to use Uber app

• Must have good phone manner

• Must be a creative thinker

• Must be highly reliable

• Must be able to work well with others and independently

• Must have excellent command in English (both written and verbal)

• Willing to work part time 4 hours a day - US Timezone

• Amenable to start immediately

Must Haves:

Please only apply for this role if you have the following home office requirements:

• Stable internet connection of at least 1 MB/s and a backup plan

• Quiet room to work with no distractions or background noises whatsoever

• Up to date computer system with a minimum of Windows 7 or Mac OS X

• Perfectly working headset and webcam

Personal characteristics we require:

• Must be highly punctual

• Must be able to communicate problems and solutions effectively

• Must always have a great attitude and willing to learn

*Only applicants meeting the strict criteria above will be contacted

About Company

Virtual Coworker

Virtual Coworker provides home-based Filipino professionals the opportunity to expand their careers and skill-set by working for global companies; primarily in Australia and the US. We offer competitive salaries and an excellent work-life balance. If you’re hardworking and have a great attitude, apply now to join our ever growing Virtual Coworker family!

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