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Office 365 Analyst

Keywords / Skills : Microsoft, O365, Support

2 - 6 years
Posted: 2019-04-22

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Other Information Technology - Office 365 Analyst
Education
Bachelors
Degree
Posted On
22nd Apr 2019
Job Description
Job Summary:

The Office 365 Analyst is responsible for front line end user support by answering calls, resolving basic technical issues and providing exceptional customer service. Since the satisfaction of our client is very important, customer service is the main objective of the Help Desk Analyst.

Essential Duties:

• Provide customer phone support, resolve technical issues, log and escalate calls as appropriate

• Answers incoming calls in a professional, friendly and timely manner

• Builds a strong relationship with end users by projecting a positive attitude and providing helpful support

• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions

• Will work to handle any user problems before finding it necessary to escalate the issue to a higher level

• Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction

• Will follow all company/client procedures as well as HR policies

• Other duties as assigned

Required Qualifications:

• 1-3 years Office 365 support

• 3-5 Years Microsoft Office Support

• 1-3 years of phone support in a customer support environment

• 1 (one) year working in a performance support/call center environment

Additional Information:

• Shift for this position can vary between first, second and third. Operations are 24 hours a day

• No Certifications required


Key Skill(s)

About Company

Established in June 2005. In the past thirteen years, we have expanded operations in Mandaluyong (Edsa Central), to include 500 employees in every aspect of our operation.

PCM is one of the fastest growing direct marketers of technology solutions for business, government agencies, educational institutions and consumers.

PCM is committed to offering high-quality and cost-effective health care plans, financial programs and other benefits as we strive to assist in the physical and mental well-being of our employees.

Come grow with us today, Learn about our exciting pace of growth and development. Stay up to date in the world of business and consumer technology. It's dynamic and challenging.

If you're a winner now, or on your personal road to success, the team PCM is waiting to hear from you!

Reach for the stars with us!
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