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Non-Voice [Image Processing Operator] | Shaw Blvd site

Keywords / Skills : Image Processor, Image Processing, Non Voice Bpo, Back Office Support, CSR, Customer support, Customer service, Customercare, CSA

0 - 5 years
Posted: 2019-08-15

Job Description
As Image Processing Operator, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE



You’re the genie that fulfils our customer’s needs. As an Image Processing Operator, you’ll be avoiding specific customer problems, complaints or account enquiries by ensuring the correct volume and type of transactions are charged appropriately to business' customer accounts.

Your day could see you:

  • Perform correction processing of characters that the Optical Character Recognition scanners have not identified.
  • Verify the text output of Optical Character Recognition system is valid.
  • Modify the image visualisation (zoom, brightness, contrast, gamma correction and inverse video function) to ensure accurate identification of low confidence character(s).
  • Detect and review suspected characters, highlight the low confidence characters and make the necessary corrections.
  • Visually verify the altered character(s) as correct and accept.
  • Confirm or amend the licence plate number, vehicle class and/or State or declare the passage as a technical loss.
  • Perform system searches of vehicles by licence plate numbers in order to validate vehicle passage information to determine the accuracy of detected vehicle details.
  • Consolidate passages that are in the categories within assigned permissions and/or privileges.
  • Ensure that the correct volume of transactions is charged to appropriate customers during manual consolidation.
  • Understand and apply knowledge on the policies, procedures and work instructions provided by EastLink.
  • Promoting and demonstrating Acquire’s values internally and externally.
A BIT ABOUT YOU

  • Demonstrated accurate data entry and numeracy skills – 9000 ksph @ 100% accuracy.
  • Experience using computers and other technologies
  • Ability to multi-task, prioritize and manage time effectively
  • Self-Organized, with an attention to detail
  • With excellent English communication, listening and organizational skills.
  • Ability to sit for extended periods of time
  • Ability to think clearly especially in adverse situations
  • Ability to work independently and in a team environment
  • Ability to operate desktop computer and desktop applications
  • Ability to coordinate and communicate effectively
  • Flexible to shifting schedule including but not limited to weekend shifts, night shift, working on holidays, etc.
A LITTLE MORE ABOUT YOU

  • Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve results with little need for supervision.
  • Adapts easily to changing business needs, conditions and work responsibilities. Adapts approach, goals and methods to achieve successful solutions and results in dynamic situations.
  • Is thorough when performing work and conscientious about attending to detail.
  • Complies with policies, procedures, workflows and instructions.
  • Displays a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
  • Makes timely decisions even under ambiguous circumstances or when data or information is limited.
  • Earns the trust, respect and confidence of team members and customers through consistent honesty, forthrightness and professionalism in all interactions.
  • Understands and follows applicable legislation, regulations and other standards to establish and/or maintain a safe work environment.
  • Is self-directed and motivated and can work effectively with freedom from control or influence of others.
  • Sees details in words, numbers, pictures and graphs quickly and accurately.
  • Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
  • Focus on the task at hand and desired outcomes and how best to achieve them.
WHAT SUCCESS LOOKS LIKE

  • Achievement of KPIs.


WHAT WE VALUE



We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
  • Ambition: Voice and measure your goals.
  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Judgement: Make wise judgement calls, putting the team and business at heart.
  • Leadership: Continuous improvement starts with independent action.
  • Leverage: Do more with less, master the art of leverage.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: CONNECT(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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