Job Title: Network Support Engineer

Job Summary

Satellite Office Solutions Pty Ltd
Metro Manila / NCR
Job Category:
Years of Experience
3 - 5 years
Bachelors/ Degree
Posted On
8th May 2019

Job Description:

Candidate must possess at least a Bachelor's/College Degree , any field.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

Full-Time position(s) available

Key Responsibilities

○ Perform Radio Frequency Planning activities when required within expected due dates

○ Complete as-built documentation to a high standard within expected due dates

○ Ensure active site licenses are kept up to date and renewed within contractual due dates

○ Monitor the network operations mailbox, responding to requests from 3rd parties and site issues within a reasonable time

○ Ensure external outage requests are recorded and approved, and that notifications are sent to the appropriate stakeholders

○ Provide Level 1 network support in order to ensure a seamless customer experience on the network.

○ Raise Level 2 issues to the National Network Operations & Acquisition Manager when required.

○ Ensure customer impacting issues are rectified within MTTR targets.

○ Complete commissioning activities immediately, ensuring contractor time on site is kept to a minimal

○ Ensuring site access details and maintenance contacts are kept up to date

○ Contribute to internal projects generating efficiencies in processes when required

○ Contributeand participate in weekly meetings with the Management in Sydney and be available during business hours.

○ General Ad-Hoc duties

Desired Qualification and Skills


○ Hold at least a Bachelor of Engineering in Telecommunications, Electronics or Computer Science.

○ A Service Desk experience is a must.

○ Experience in network management systems, and network management protocols.

○ Exceptional communication skills, both written and verbal.

○ Strong interpersonal skills, ability to build strong working relationships.

○ Exceptional organisational and time management skills.

○ Ability to multitask and work to deadlines.

○ A proactive/can do attitude is essential to the success of this role (start-up mindset)


○ Experience on M2M communications, 4G industrial M2M routers, SIM and device management platforms.

○ Experience in network management systems, and network management protocols.

○ Experience with delivering to required SLAs

○ Experience with managing LPWANs

○ Experience with wireless telecommunication networks

We are looking for an enthusiastic individual with the right attitude who is not afraid of taking initiative, making things happen and so effectively highly contributing to the success of Thinxtra. The company will provide growth opportunities for the right candidate.

About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.