Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) Engineering (Electrical/Electronic) or equivalent.
Should have experience in Administration of Fortigate and ASA Firewalls with HA and Advance Security Services. Administration and Implementation of Cisco L3 & L2 switches, cisco routers. Cisco Nexus switches experience is preferred.
Familiar with VMWare and SAN environment
Other Skills: LAN, WAN, ASA/IPS, VPN, Cisco Routers, VOIP
At least 4 years working experience as a Network Engineer
CCNP Certification is a plus but not required
Applicants must be willing to work in Eastwood Cyberpark Q.C. Philippines
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases