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Network and Firewall Consultant

Keywords / Skills : CCNA, CCNP, Cisco Video Conference Solution, Cisco Security, Cisco Voice Solution, CNNP Security, CCNA Security, SCADA, ITIL Foundation Certified, Cisco FW rules, ASA, WAAS, Swivel, PINSafe, Service Now Knowledge, Office Suite

4 - 10 years
Posted: 2018-06-22

Job Description


• Be subject matter expert for Cisco networks and firewalls

• Responding, resolving and troubleshooting 2nd level Support issues on all IT areas such as desktops/laptop.

• Resolve issues escalated by the 1st level support team

• Diagnose and rectify any problems with the network and firewalls and associated peripherals

• Maintain our firewalls and stay updated on any released security vulnerabilities and how they affect our network

• Maintain our DMVPN and WAAS firewalls and stay updated on any released security vulnerabilities and how they affect our network

• Create and review changes based on requirements to our firewalls and implement them

• Prepare relevant documentation to support, give input to the problem and knowledge processes based on daily work experience.

• If assigned to projects, work with project managers to ensure managed system changes/ tasks are completed to meet business requirements.

• Identify the opportunities to improve overall operational performance & saving costs.

• Adherence to MDIT, Group policies and compliance

• Willingness and flexibility to travel as per business needs.

• Be part of the 24/7 rotation scheme

• Create and update SOPs for L2 and L1

• Update and maintain documentation

Qualifications:

• 1-5 years’ work experience in a similar position (depends on senior or junior positons)

• Self-Motivated with the ability to work independently and with high personal integrity

• Very strong customer service mindset

• Excellent English skills – both Oral and Written

• Senior specialists most have as minimum CCNP and/or CCNP Security 
• Junior specialists most as minimum have CCNA and/or CCNA Security

• Knowledge of ICS (SCADA)

• ITIL foundation certified preferred

• Scripting and/or programing skills preferred

• Able to maintain our Cisco network and firewalls

• Mindset for monitoring, automation and self-service

• Experienced with root cause analysis in own area

Technologies to support: 

• Working experience with theses Cisco technologies: ASA using ACLs, VPN, WAN (including protocols BGP, OSPF, RIP & EIGRP), WAAS, Nexus, routers, switches, Prime, QOS, client based VPN, ISE & WLC

• Working experience with Cisco ASA FW rules: verify, assess and implementing changes

• Working experience with PAC scripts

• Knowledge of Zscaler and Jet Nexus LBs is an advantage

• Good knowledge of Office Suite (Outlook, Lync, Word, Excel, PowerPoint)

• Good knowledge of Windows 7 OS and Windows server OS (from 2003 and up)

• Experience with Solar Winds is a strong advantage (NTA, NCM & NPM)

• Working experience in with the following technologies: MS Active Directory, Cisco Network, SCCM, Virtualization (HyperV and VMware), Outlook 365, Windows Server 2012 is an advantage.

• Knowledge of HP Servers

• Knowledge Service Now

• Knowledge of 2 factor authentication (Swivel/PINSafe)





About Company

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy
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